Privacy Policy

Introduction

At Paloma, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://palomacharity.org, use our services, or interact with our organization.

By using our website or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you contact us, sign up for our newsletter, or inquire about our services
• Donation Information: Payment details and donation preferences when you make a contribution
• Volunteer Information: Background information, skills, and availability when you apply to volunteer
• Correspondence: Any information you provide when you communicate with us via email, phone, or through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Technical Data: IP address, browser type and version, time zone setting, operating system, and device information
• Usage Data: Pages visited, time spent on pages, links clicked, and other diagnostic data
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve our programs and services for the elderly, fishermen, and individuals with disabilities
• Communication: To respond to your inquiries, send newsletters, provide updates about our work, and communicate about volunteer opportunities
• Donations: To process donations, issue receipts, and acknowledge contributions
• Website Improvement: To analyze how our website is used and improve user experience, content, and functionality
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Security: To protect our organization, our members, and website visitors from fraud, abuse, and security threats

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us with website hosting, payment processing, email communications, and other operational functions, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights and interests
• Protection of Paloma: To enforce our policies, protect our rights and property, or ensure the safety of our staff, volunteers, and members

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment gateway for processing donations
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal obligations
• Opt-Out: You may unsubscribe from our newsletters and marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Objection: You may object to certain processing of your data

To exercise these rights, please contact us at contact@palomacharity.org or call +385 32 413 273.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 16, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Data Protection Authority

If you are located in Croatia or the European Union and have concerns about how we handle your personal data, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) or your local data protection authority.